Administrator (Kickstart Scheme)

Birmingham | Part time

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This is an office based role-You will be required to report to ISA Support Services, 28 George Street, Birmingham, B12 9RG.

25 hours per week

3 days per week Working Monday – Wednesday and Friday – 9-5pm.
Friday, Saturday and Sunday 9-5pm

National minimum wage

Company Description

ISA was founded in 2010, ISA is the UK’s leading privately owned facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. ISA has over 1000 people, 3+ office locations, and hundreds of customers across the country, there’s no limit to what you can achieve if you work for us.

Job Description

Main Duties:

  • To assist managing all administration processes
  • To support the Contract Management Team, Client Account Managers and Office Manager, as required
  • To ensure regular communication and day-to-day correspondence with the Contract Management team
  • Client liaison, dealing with any queries and issues
  • Handle all queries, internal and external
  • Update internal and external databases and administration systems as required
  • Accurately file manually and electronically as per business policy and procedures
  • Ensuring operational paperwork is to corporate standards
  • Absolute responsibility for capturing all costs including all materials and subcontractors
  • Ensure that all health and safety company procedures are adhered to
  • Have a flexible approach to business support to ensure deadlines are achieved
  • Ownership of data systems and contract processes to ensure records are maintained and processes followed as appropriate
  • Create and manage contract report and supporting contract documentation
  • Assist in the preparation for client meetings
  • Assist in creating KPI and SLA information along with performance reports
  • Manage the quote process for contracts
  • The timely completion of all scanning and uploading as required by the business
  • Administer the appointment and use of subcontractors
  • In addition to the duties and responsibilities outlines you may be required to perform other duties assigned and requested by the Office Manager


  • Administration experience essential
  • Relevant experience of Microsoft packages
  • Excellent data entry skills
  • Strong planning and organisational ability
  • Excellent written and spoken communication skills
  • Financial Awareness
  • A Flexible approach to working
  • A knowledge of facilities management sectors is desirable
  • Ability to manage own time and prioritise workload
  • Relationship building skills – in particular to be a self-starter willing to take the initiative when necessary and excellent ability to work well within a team structure, and support and guide team members as required
  • Ability to work on own initiative to a high level of accuracy and to meet deadlines
  • Customer Care – Capable of delivering results and meeting customer expectations
  • Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises
  • Attention to detail
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