Administrator (Kickstart Scheme)

This is an office based role-You will be required to report to ISA Support Services, 28 George Street, Birmingham, B12 9RG.

25 hours per week

3 days per week Working Monday – Wednesday and Friday – 9-5pm.
Or
Friday, Saturday and Sunday 9-5pm

National minimum wage

Company Description

ISA was founded in 2010, ISA is the UK’s leading privately owned facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. ISA has over 1000 people, 3+ office locations, and hundreds of customers across the country, there’s no limit to what you can achieve if you work for us.

Job Description

Main Duties:

• To assist managing all administration processes
• To support the Contract Management Team, Client Account Managers and Office Manager, as required
• To ensure regular communication and day-to-day correspondence with the Contract Management team
• Client liaison, dealing with any queries and issues
• Handle all queries, internal and external
• Update internal and external databases and administration systems as required
• Accurately file manually and electronically as per business policy and procedures
• Ensuring operational paperwork is to corporate standards
• Absolute responsibility for capturing all costs including all materials and subcontractors
• Ensure that all health and safety company procedures are adhered to
• Have a flexible approach to business support to ensure deadlines are achieved
• Ownership of data systems and contract processes to ensure records are maintained and processes followed as appropriate
• Create and manage contract report and supporting contract documentation
• Assist in the preparation for client meetings
• Assist in creating KPI and SLA information along with performance reports
• Manage the quote process for contracts
• The timely completion of all scanning and uploading as required by the business
• Administer the appointment and use of subcontractors
• In addition to the duties and responsibilities outlines you may be required to perform other duties assigned and requested by the Office Manager

Qualifications

• Administration experience essential
• Relevant experience of Microsoft packages
• Excellent data entry skills
• Strong planning and organisational ability
• Excellent written and spoken communication skills
• Financial Awareness
• A Flexible approach to working
• A knowledge of facilities management sectors is desirable
• Ability to manage own time and prioritise workload
• Relationship building skills – in particular to be a self-starter willing to take the initiative when necessary and excellent ability to work well within a team structure, and support and guide team members as required
• Ability to work on own initiative to a high level of accuracy and to meet deadlines
• Customer Care – Capable of delivering results and meeting customer expectations
• Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises
• Attention to detail