This statement of Quality Policy of ISA (“the Company”) sets out the commitment of the Company to the achievement of its Corporate Objectives through the delivery of security services.

The Company will seek to expand the services it offers to a widening customer base and deliver its services to a standard and at competitive prices that meet customers’ contractual requirements and expectations.

The Company cannot meet its objectives without the co-operation of its workforce, shareholder, customers, and suppliers. Through this Quality Policy the Company will develop and maintain business relationships with all its stakeholders to achieve high standards of service and continual improvement in all aspects of its business activities.

The Company operates a Quality Management System to European Standard BS EN ISO9001:2015, covering all business activities as well as applying relevant Security Industry Codes of Practice, specifically:

BS 7499 Static site guarding and mobile patrol services,

BS 7858 Security screening of personnel employed in a security environment,

BS 7984 Key holding and response services,

BS 7960 Door Supervisors Code of Practice

BS 10800 Provision of Security Services

Through the continual monitoring, measurement, and analysis of its performance against this Quality Policy, ISA Support Services will when appropriate, implement improvements in its business activities.

The Company’s quality procedures are defined in the Company’s Quality Manual. All staff are directly responsible for the quality of their own work and shall be kept aware of the Company’s Quality Policy requirements.

A programme of periodic audits and reviews ensures that the Company’s commitment to quality is maintained and that all business activities continue to reflect practical experience, statutory obligations, customer requirements and market developments in our specialist field.

This Quality Policy is regularly reviewed in order to ensure it continues to be appropriate to the Company and the achievement of its Corporate Objectives.

Sunny Araf

Managing Director

3rd October 2024